Careers - Join Our Team

Available Positions:

Email Marketing Manager
Concierge Team Member

Flytographer helps people around the world capture the magic of travel. Operating across six continents, our community consists of our HQ team in Canada, and over 600 amazing local photographers. As the first to launch a global vacation photography marketplace in 2013, we’ve captured over 4 million memories for travelers with an NPS consistently 90+ the last 10 years.

Since travel’s resurgence in the last 2 years post-Covid, Flytographer’s growth has exponentially increased, and has already substantially exceeded pre-2020 levels. Combined with investments in technology and operations, Flytographer is now poised to leverage its existing brand equity and significantly scale its reach and volume.

We are a people-first, profitable, evergreen company focused on bringing our 10 year vision to life.

Read our origin story here

Email Marketing Manager

Position: Full-time employee

Manager: Janice Chow, Director of Growth Marketing

Location: Remote, open to candidates across Canada (Headquarters are based in Victoria BC)

Start date: October 15, 2024 or as agreed upon

Salary range: $70,000 - $90,000

Application deadline: September 15, 2024

Apply here

Flytographer is looking for an experienced and results-driven Email Marketing Manager who excels in strategic thinking and technical execution. In this role, you’ll take full ownership of our email marketing initiatives, from auditing past campaigns to designing and executing innovative strategies with minimal guidance. You'll analyze historical performance, create targeted email campaigns, optimize email automations, and craft compelling copy that resonates with our audience. The ideal candidate will be a perfect blend of strategic vision, analytical mindset, technical expertise, and exceptional copywriting skills. Proficiency with Klaviyo is essential, and a sharp eye for design is a must. Your goal and measurements of success will be to expand Flytographer's email subscriber base, enhance open and click rates, drive customer retention, and ultimately boost sales to support our long-term growth objectives.

Responsibilities:

Email Strategy Development: Create and implement robust email marketing strategies that support broader business objectives and drive customer acquisition and retention.
Email Campaign Management: Design, develop, and execute email marketing campaigns using Klaviyo, including promotional, transactional, and lifecycle emails. Blend creative ideas with technical execution to deliver high-impact campaigns.
Copywriting and Design: Craft compelling email copy and put together visually appealing designs that align with brand guidelines and resonate with our target audience.
List Growth and Segmentation: Implement strategies to achieve a consistent 5% monthly growth rate and maintain a healthy email list. Utilize advanced segmentation techniques to target specific customer groups with personalized content that drives engagement.
Automation & Flow Management: Set up and manage automated email workflows, including welcome series, abandoned cart emails, and re-engagement campaigns.
Performance Measurement: Monitor and analyze email campaign and flow performance metrics, including open rates, click-through rates, conversion rates, and ROI. Use data-driven insights to improve email strategies and tactics and contribute to overall top-line and bottom-line growth.
A/B Testing: Conduct A/B testing on subject lines, content, and calls-to-action to optimize email effectiveness and engagement. Analyze test results to determine what resonates best with our audience and inform future email designs.
Team Collaboration: Collaborate with the marketing team and other departments to ensure a cohesive email strategy that supports overarching marketing initiatives and business objectives. Manage external relationships with designers, freelancers, and other contributors.
Compliance and Best Practices: Ensure all email campaigns comply with legal requirements (e.g., CAN-SPAM, CASL, GDPR) and follow industry best practices for deliverability and engagement.

Who you are:

You have proven experience managing an email marketing program for a consumer brand; experience in a marketplace platform or travel industry is an asset
You have demonstrated success in growing, segmenting, and engaging with a large email marketing list
You have a thorough understanding of the customer journey and how to map your content and messaging to the unique needs of each stage
You’re skilled at creating and designing various emails from scratch – from welcome emails, abandon cart emails and drip campaigns to transactional emails and newsletters
You excel at writing and proofreading
You have working knowledge of graphic design tools such as Canva; HTML knowledge is an asset
You have a keen ability to derive actionable insights from data and know how to use email levers to move the needle on overall business objectives
You possess current knowledge of email regulations, best practices, and compliance in United States and Canada (e.g. CASL)
You see yourself as a team player with a “no task is too small” attitude and you enjoy working in a fast-paced and ever-changing environment
You exhibit a high degree of ownership and responsibility, are organized, and take a process and data-driven approach to all you do
You are passionate about travel, storytelling and capturing memorable moments
You align with our core values of caring, celebration, curiosity, diversity & inclusion and ownership
You are legally authorized to work in Canada

Why you'll love this role at Flytographer:

Make history with us. We have a proven, profitable business model and you can help us accelerate our growth through email marketing.
Be a part of capturing memories of joy, love, friendship, adventure and share inspiring stories. Help people preserve moments that matter.
Join a diverse team of down-to-earth, kind, smart, fun individuals who live our values and encourage others to stay curious and above the line.
Make new friends around the world. Connect with our community of incredible photographers worldwide.
Enjoy a digital-first and flexible work environment that supports a healthy work-life balance. Show up authentically as YOU – we are humans first.
Taking care of you: competitive salary, extended health + dental benefits for you and your family, 4 weeks paid vacation per year, an annual development budget, ongoing training, paid parental leave, friends & family discount, and an annual photoshoot for you.

Interview Process:

Applications submitted HERE by September 15th, 2024
Video screen with Director of Growth Marketing (30 mins)
Video screen with COO (30 mins)
Take home marketing challenge
Video interview with CEO, Director of Growth Marketing & Marketing Advisor (60 mins)
Reference/background checks
Offer

We thank all candidates for submitting their applications. Only candidates proceeding to the next stage will be contacted.

Flytographer is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Concierge Team Member

Position: Full-time position or Part-time contract
Hours: Full-time 40 hours / week, Part-time hours as agreed upon
Salary/Rate: $45,000/yr full-time (40 hours/week) salary or $35/hour part-time contract
Location: Remote
Start date: as agreed upon
Apply here

We’re looking for our next Concierge to help people around the world “celebrate their stories” through photography.

Position Summary:

The Concierge role is a customer service position that is an integral part of the Flytographer team. Reporting to the Concierge Team Lead, they are the first point-of-contact for customers and responsible for overseeing their journey with Flytographer—from booking their shoot and preparing for the day, to delivering photos and following up for feedback. As a liaison between photographers, customers and our product team, the Concierge will bring unique insight to the product team on how to optimize the customer and photographer experience.

You:

Love travel, photography, and connecting with people from countries all over the world.
Are intelligent, creative, results-oriented, and ready to make an impact.
Bring a positive energy to those around you and believe most people have good intentions.
Are excited at the idea of playing a key role in helping people capture treasured memories for life.
Are aligned with our core values of celebrate, community, curiosity, diversity & inclusion, and integrity.
Are willing to work one weekend day per week (Saturday or Sunday) 9am-5pm. This is a requirement for this role.

Must have/be:

5-star-hotel level of customer service. You understand that it’s all about making things easy for our customers and delivering a fantastic experience throughout the customer’s entire journey with a brand.
Interest in photography as an art form and at least amateur-level photography skills and knowledge.
Strong sense of accountability and integrity.
Phenomenal attention to detail & organizational skills.
Multi-tasking super powers.
Tech savvy, and you learn cloud-based software tools quickly.
You are results-oriented and your follow-through is second to none.
The ability to work independently, learn quickly and adapt to change.
Great at identifying opportunities to improve a process or suggest new ideas.
A team player and enjoy working in a culture where “lifting others up” is the default mentality. You connect with different cultures easily and respectfully.
A natural problem-solver and take the initiative to find solutions on your own, but are willing to ask for help if you are still stuck.
Prior work experience in a service-based role.
Legally able to work in Canada for full-time role

Why you’ll love this role at Flytographer:

Inclusive, diverse culture where empathy and respect for others is non-negotiable. Flytographer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Learn transferable skills and build your resume. Your everyday responsibilities will give you the opportunity to practice adaptability, collaboration, communication, creativity and innovation, digital skills, problem solving and working with cross-functional teams.
A healthy work-life balance is prioritized. Turn your work off at the end of the day.
Your voice matters. As a small, but quickly scaling company, we welcome ideas from all team members, and everyone has an effect on shaping growth, innovation and company culture.
Making history. You will make an impact helping customers capture some of the happiest, most important moments of their lives. We’ve captured over 3 million memories to-date.
Getting to connect with and support our community of incredible photographers worldwide (make new friends!)
Be a part of a small team of down to earth, curious, kind, fun, amazing people!

Responsibilities:

You will bring a spirit of innovation, curiosity and growth mindset to your work of interacting directly with customers and photographers
You will practice service and hospitality as a key growth and sales strategy, and own customer experience journeys through completion, while upholding company values
You will be responsible for ensuring all customer shoots and promotional shoots are managed efficiently, an excellent customer experience is delivered, and all data is captured and current in our databases and tracking tools.
You will communicate with customers, partners and photographers about booking details and creatively problem solve to create personalized experiences.
Formulate learnings during customer and photographer interactions to develop recommendations for improving the booking experience and work with the team and larger company to implement changes.
Analyze team workflows and processes to identify and recommend improvements for the most effective use of resources and tools. Work with the team and team leads to implement recommendations
Liaise with management regarding issues relevant to this group and put forward solutions to overcome obstacles to success.
Contribute to effective company-wide communication, escalating and acting on issues as required

We are Hiring